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SHIPPING & RETURNS

Shipping Policy

   All orders are processed within 1-3 business days.

  Orders are not shipped or delivered on weekends or holidays.

  If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

  Shipping charges for your order will be calculated and displayed at checkout.

  Delivery delays can occasionally occur. Once a package leaves our warehouse, it is completely out of our control unfortunately. In the event you have not received your order, calling USPS Customer Care on 1-800-275-8777 or FedEx  customer care on 1-800-463-3339 and quoting your tracking number is the best way to follow it up.

  If your tracking shows the item has been delivered and you have not received your package, please allow 1-2 additional business days for delivery. If it still has not arrived, please contact the carrier for additional tracking information.

  In the event you do not receive your order, but it is in USPS or FedEx with a tracking number, no refunds or replacements will be processed until 21 days from the initial date of your order has passed. This is due to the fact most orders eventually arrive at their destination.

  You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you entered your Cell number, you will receive SMS updates and notifications to your phone. If you have not received an email confirmation, please check your Junk or Spam folder, and add J-Baits L.L.C. to your Safe Senders list. If you still can not see a confirmation email, please email us at sales.support@j-baits.com so we can update your details, as this usually means you have not entered your email correctly.

Incorrect Shipping Addresses

   If you enter a incorrect shipping address, and fail to notify us before your order is shipped, we will not be responsible for the package. Our system automatically sends out order notifications with the shipping address noted, which will give you ample time to notify us of any issues.
 

In the instance where your package has been sent, there are a few options.
1. Contact the carrier with your tracking number, and ask if the shipment can be re-routed. You may need to verify your identity, and prove the package is yours.
2. Enquire at the address where the package was delivered.
3. If the receiver marks the package as "Return to Sender", and it comes back to our warehouse, we will notify you and have it re-sent to your correct address. Additional shipping charges may apply.

Customs, Duties and Taxes

   J-Baits L.L.C. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

   J-Baits L.L.C. is not liable for any products damaged or lost during shipping if you did not purchase the insurance offered during checkout. If you received your order damaged, please contact the shipment carrier to file a claim. Please photograph and document all packaging materials and damaged goods before filing a claim.

Return & Exchange Policy

   Our policy lasts 30 days.

   If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
 

   To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.

  

   Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
-Gift cards
-Downloadable software products
-Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

 

Refunds (if applicable):
  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
  If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales.support@j-baits.com

Exchanges (if applicable):
  We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales.support@j-baits.com and send your item to: 1152 Monte Vista Dr. Vista CA, 92084

Gifts:
  If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping:
  To return your product, you should mail your product to: 1152 Monte Vista Dr. Vista CA, 92084

  *All returns are subject to a 25% re-stocking fee.*

  You will be responsible for paying for your own shipping costs for returning your item (exeption if item(s) arrive damaged or defective we will pay returning shipping). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
 

   We don’t guarantee that we will receive your returned item.